Tenants

Building lasting partnerships through service excellence

GCP recognises tenant satisfaction as a cornerstone of its ESG strategy. As one of Europe’s leading real estate providers, we deliver high-quality services and maintain trusted partnerships by:

• Operating a Service Centre: 24/7 telephone availability for emergencies, with regular phone support Monday–Thursday from 08:00 to 17:00 and Friday from 08:00 to 15:30.
• Engaging with tenants: Using digital platforms, in-person meetings, and structured tenant feedback to refine our strategies, implement solutions and enhance wellbeing.
• Enhancing tenant experience: Investing in community spaces such as play grounds, and commuity and tenant events.
• Driving sustainability: Implementing environmental initiatives, including solar installations and sustainable building practices, to reduce costs and carbon footprint.

We prioritise tenant health, safety, and wellbeing by maintaining high standards through regular risk assessments, preventative maintenance, and continuous improvements. Our property and facility management teams ensure compliance, conduct regular inspections, and address issues promptly.

In addition to compliance with all mandated regulations, GCP strives to continually increase its tenants’ living standards. It offers high-quality residential units and attractive, safe surroundings as well as top service quality. As a landlord focused on affordable housing, GCP is committed to affordable and sustainable renting. We seek to also ensure stability and security of our tenants.

Guided by our Tenant Health and Safety Guidelines and Human Rights Policy (please refer to the Sustainability Governance page), we prevent hazards, protect privacy, and provide a safe and welcoming environment for all.